EXCHANGE POLICY

At DAANI, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Domestic Orders:
Valid Days of Exchange: Any article purchased online can be exchanged  within 10 days, once the article has been delivered, given that the customer has proof of purchase. For customers who opt for online exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup.

Proof of Purchase:
This includes either a receipt or the online order confirmation email.

Conditions Qualified for Exchange:
Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. In case of home article exchange, it should be in DAANI original home packing. Similarly, with articles that are delivered  garment bags must be returned with their original packaging.

Process of Online Exchange:
It usually takes 7-10 days to complete the online exchange process after it has been verified. 

Items not Allowed for Exchange:
Articles purchased on discount or on sale are not qualified for exchange. 

Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at  ✉or you can call us at +92 313 2396197. Provide all the required information to our representative and if all the conditions of the exchange are met.

The Exchange validity period for the online exchange is 10 days.